Working as a Manager

Overview

The Managers role is one that incorporates day-to-day duties as set out by the Licensee as well as ensuring the business is conducted at all times in accordance with all local, state and federal government law. The Manager supports the license holder in the successful operation of the business from a commercial perspective however the License holder remains in ultimate and effective control of the business at all times.

Responsibilities & duties

The Manager is expected to operate in conjunction with the guidelines as set out in our in-house Staff Procedure Guide.  This document is private property of Fetish House and therefore is not disclosed to applicants. Our clients are generally reluctant and uneasy about interacting with male managers Fetish House. We wish we could change this culture but it is, nevertheless, how it is. Basic duties that any Manager is required to undertake incorporates the following responsibilities:

• Opening & closing procedures
• Money handling and float responsibility
• Basic computer skills
• General administration and reception/customer service skills
• Client liaison
• Fetish Practitioner liaison and co-ordination
• Answering the phone. Handling inquiries and taking bookings
• Overseeing daily operations
• Checking and responding to emails
• Observe OH&S guidelines and procedures
• Be able to refuse entry to any unsuitable clientele or clientele under the influence of drugs and/or alcohol
• Inspect rooms after use to ensure neat, tidy and no damage
• Basic laundry and cleaning (unless we have volunteer house assistants)

Personal qualities & behavioural traits

Essential:

• Good written and verbal communication skills.
• Well presented (no jeans, tracksuits, thongs etc. Neat black attire that you might expect to see at front of house in a restaurant.)
• Ability to reference in-house Staff Procedure Guide and other resources for the purpose of problem-solving and following procedure.
• Ability to demonstrate an aptitude for risk assessment unassisted.
• Self-motivated and energetic.  Ability to keep busy and productive during quiet times.
• Honest.
• Friendly and helpful.
• Ability to multi-task.
• Open minded & kink/sex industry aware/friendly.
• Confident and assertive.
• Reliability (N.B. If the manager does not show up for their rostered shifts the entire business is not able to open for the time in which it takes for us to source another manager to fill in – if at all.  This could be several hours and severely hamper the business for the day as well as leaving our service providers in a potentially unsafe situation outside the building because they cannot get in.  Therefore we would need to know that whatever pre-existing circumstances that may exist in your personal situation will not pose any hindrance to your being able to reliably turn up for all rostered shifts.)

Desirable:

• Capacity to provide ‘good listening’ skills to hear, tolerate and support complaints.
• Basic conflict resolution skills.
• Own a car and have a valid Drivers License.
• Reside no more than 20km’s from Oakleigh South.
• Mature aged female over 40 years of age (or identifies/presents as female).  (NB: This is not necessarily a requirement.  However our mostly male clientele occasionally feel uncomfortable conversing with or encountering other males when they have held managerial positions in our establishment.)

Smokers please note: Due to anti-smoking legislation there is no smoking allowed on premises.  The Manager of a licensed premises is required to be in effective control of the venue at all times they are on shift.  Leaving the premises to smoke means that a Manager would no longer be in effective control and therefore is illegal.

Probation & Performance Reviews of Approved Managers

Successful appointment to the position of Approved Manager at Fetish House is subject to an initial three-month trial period.  Thereafter Performance Reviews are conducted every three months.

Submitting Applications

Before submitting an application please ensure you meet all the legal criteria as set out above in ‘Legal requirements of a position of Approved Manager’.  Then please provide a letter of application as to why this position interests you and why it would suit you.

All applications and any supporting documentation via email only to [email protected].  Successful applicants will be notified to arrange a professional and discrete Interview.